期刊名称：International Journal of Agricultural Management and Development
印刷版ISSN：2159-5852
电子版ISSN：2159-5860
出版年度：2020
卷号：10
期号：4
页码：347-359
语种：English
出版社：Islamic Azad University
摘要：The qualitative expansion of the higher education system,regardless of quality development, will have inappropriateoutcomes. Therefore, the present study was conducted to assessthe quality of academic services at Yasouj University using theSERVQUAL model. The statistical population consisted of 508senior undergraduates at Yasouj University in 2018-2019.According to the Krejcie and Morgan formula, 220 individualswere selected as the sample through stratified random samplingin terms of their field of study. Data were collected through atwo-part questionnaire including students' perceptions andexpectations about the quality of educational, research, andwelfare services. The validity of the questionnaire was confirmedby using the opinions of the relevant field experts after revising,and its reliability was estimated by calculating the Cronbach'salpha coefficient. Data were analyzed using SPSS software. Theresults showed that students had the lowest and highest satisfactionwith the current status in terms of welfare services and educationalservices, respectively. Also, the greatest service gap was inwelfare, research, and educational services, respectively. Theresults of the means comparison test revealed that the students'expectations of educational, research, and welfare services weresignificantly higher than their perceptions. Therefore, betterprovision of educational, research, and welfare services shouldbe taken into consideration by the relevant authorities.
关键词：Student;Yasouj University;quality of services;SERVQUAL model
