期刊名称：Journal of Information and Organizational Sciences
印刷版ISSN：1846-3312
电子版ISSN：1846-9418
出版年度：2015
卷号：39
期号：1
页码：65-74
语种：English
出版社：Faculty of Organization and Informatics University of Zagreb
摘要：The article deals with methods of solving the problem of ranging of alternatives in information-analytical system of managing the quality of telecommunication services rendering process. Tasks of choice are determined, in which the alternatives are as follows: states of quality of different objects in the structure of telecommunication company management. An algorithm of ranging of objects is elaborated for the case of using unstructured set of indices. The algorithm enables to determine the objects priorities and to select the best ones among them. The suggested methods may be used while elaborating the programs of improvement of telecommunication companies competitiveness.
关键词：quality index; telecommunication service; set of indices; ranging; factor-set; associative matrix; alternative; Pareto layer; meta-index;...
