期刊名称：Management - Journal of Contemporary Management Issues
印刷版ISSN：1331-0194
电子版ISSN：1846-3363
出版年度：2015
卷号：20
期号：1
页码：1-22
语种：English
出版社：University of Split, Faculty of Economics
摘要：The main aim of this paper is forming the model of impact that business process change management has on organizational performance of large companies. Critical Success Factors – CSFs are closely observed in such a model. It was proved that the business process changes, observed through critical success factors, affect organizational performance that are observed through customer satisfaction and financial performance of the company. The direct relationship among the proposed variables, as well as the proposed conceptual research model, are empirically validated.
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