摘要：Crowdsourcing logistics mode is the product of sharing economy by integrating idle resources to reduce the operating cost and improve the efficiency of enterprises. Taking the service quality of crowdsourcing logistics as the research object, this paper analyzes the key influencing factors of the service quality of crowdsourcing logistics, and constructs a crowdsourcing logistics service quality evaluation index system with 4 first level indicators and 15 second level indicators. At the same time, by using AHP and entropy weight method, The paper select dada and Renren express to evaluate their service quality. Through the case analysis of the two express companies’ service quality, the paper draw the conclusion that safety is still the most concerned factor in the evaluation of crowdsourcing logistics service quality at this stage.
