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  • 标题:Romance of Experience, Satisfaction and Behavioral Intentions: An Empirical Examination of International Delegates in Academic Conferences
  • 本地全文:下载
  • 作者:Faizan Ali ; Kashif Hussain ; Neethiahnanthan Ari Ragavan
  • 期刊名称:SHS Web of Conferences
  • 印刷版ISSN:2416-5182
  • 电子版ISSN:2261-2424
  • 出版年度:2014
  • 卷号:12
  • 页码:1-8
  • DOI:10.1051/shsconf/20141201009
  • 语种:English
  • 出版社:EDP Sciences
  • 摘要:Abstract. The growing attention placed on experiences can be regarded as a mega-trend,and has given currency to the proposition that experiences are important for consumer's self-perception and satisfaction with a specific visit. In order to assess this assumption,this study empirically examines the applicability of Pine and Gilmore's ‘experience economy’concept and examines the impact of its four dimensions i.e.,education,escapism,esthetics,and entertainment on delegates’satisfaction and behavioural intentions. Based on convenience sampling,210 questionnaires are distributed to the delegates of 2 international academic conferences out of which 188 were deemed fit for further analysis (89% response rate). The results indicate that Pine and Gilmore's model can further our understanding of the experience market.However, the findings in contrastwith previous studies show that different experiential dimensions influence the delegates' overall satisfaction in different contexts.For instance, the dimension of education has a relatively higher significant effect on the delegates’overall satisfaction and behavioural intentions in the context of international academic conferences. The theoretical and practical implications of this study are also discussed.
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