期刊名称：International Journal of Management, Knowledge and Learning
印刷版ISSN：2232-5697
出版年度：2019
卷号：8
期号：2
页码：125-144
语种：English
出版社：International School for Social and Business Studies, Celje, Slovenia
摘要：Decision Support Systems have significance, as today firms turn to big data, machine learning, and artificial intelligence to guide strategy development and improve organizational performance. However, technology is not enough; human intelligence is necessary. This paper introduces Artificial Intelligence to the Emotional Intelligence Model, which blends technology and humanity to support strategic decision-making. Such a model builds on the DataInformation-Knowledge-Wisdom hierarchy and knowledge management to integrate five types of intelligence. The consumer electronics retail giant Best Buy is used as a case to illustrate the relevance of the model. The presented framework provides a powerful, mental model to support organizational strategists and business executives.
