摘要：AbstractThe paper presents a comparison of existing text analysis systems from the point of view of their applicability to customer request analysis tasks for company needs. The tasks of named entity search and text classification for preliminary analysis of customer requests to the company’s support department are considered. In the course of work, five systems were considered and preliminarily evaluated in terms of the functionality required for solving the above tasks. The final assessment was based on training of the systems using a marked-up corpus of texts provided by the company’s support department.
关键词：Keywordstext analysisnatural language processingmachine learningclassificationnamed entity recognition
