摘要：This work presents an approach to study the diffusion of knowledge in software development project teams based on the formation of complex social network structures in a public organization that offers information and communication technology services. We collected historical data on the allocation and records of hours worked by people in projects to build an affiliation network. We applied the method of reflections to analyze the data obtained. The constructed model enabled the description of the participation of project team members from the perspective of the creation and diffusion of knowledge in affiliation networks that describe the participation of people in projects, mediated by the knowledge and the capabilities developed for the execution of these projects. A contribution of this work is the construction of indicators related to the process of creation and diffusion of knowledge in the context of the execution of software development and maintenance projects, based on the concepts of diversification and ubiquity applied to the process of knowledge diffusion; an additional contribution is the presentation of an application of the method of reflections in an organizational context applied to the creation and diffusion of knowledge. We found that the application of management models associated with the collaborative method applied to the project development process contributed to the joint growth of diversified and more specialized knowledge alongside the knowledge considered more generic and ubiquitous. Our results show that contrary to previous expectations based on assumptions established at the beginning of the study, we concluded that in six of the seven subnetworks obtained in the period between 2007 and 2013, knowledge based on complex and diversified capabilities showed a growth proportional to the growth of knowledge related to the capabilities necessary to more general and ubiquitous activities.
关键词：Social Network Analysis;Affiliation Networks;Method of Reflections;Organizational Knowledge
