期刊名称：International Journal of Innovative Research in Computer and Communication Engineering
印刷版ISSN：2320-9798
电子版ISSN：2320-9801
出版年度：2021
卷号：9
期号：6
页码：6762-6766
DOI：10.15680/IJIRCCE.2021.0906124
语种：English
出版社：S&S Publications
摘要：Students have a lot of questions regarding the admission process and answering these manually can be a strenuous task for the admission cell. Employing chatbots in college’s website supersedes the manual toil. College Enquiry Chat bot is for providing answers to students’ enquiries during the admission process. It will be a hybrid model incorporating two approaches sequentially, first by using the AIML language and then by using the ML algorithm. Data retrieved from the college authorities about the queries which majorly contain the FAQs from past years are used for pattern matching in AIML as well as it will be stored in a database. Most probably the user’s query will be satisfied by the prompts given by our system but in case where the user feels he/she is not satisfied with the prompts, then they can give their query as input and the system will fetch the answer for the query using ML algorithm. The query goes through a data cleaning process using NLP. The system provides appropriate answers to the queries by predicting the intent of the query as recognised from the trained data stored in the system and printing the answer retrieved for the corresponding intent.
