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  • 标题:THE USE OF GAMIFICATION TO IMPROVE KNOWLEDGE SHARING PROCESS IN AN UTILITY COMPANY by USING ARCS MODEL: CASE STUDY IN AN UTILITY COMPANY
  • 本地全文:下载
  • 作者:VIAN ENDRAMANTO ; GUNAWAN WANG ; VIANY UTAMI TJHIN
  • 期刊名称:Journal of Theoretical and Applied Information Technology
  • 印刷版ISSN:1992-8645
  • 电子版ISSN:1817-3195
  • 出版年度:2021
  • 卷号:99
  • 期号:21
  • 语种:English
  • 出版社:Journal of Theoretical and Applied
  • 摘要:Knowledge is neither data nor information, but knowledge cannot exist without data and information. To manage a collection of knowledge on an ongoing basis, a Knowledge Management System (KMS) is required which is created to manage knowledge electronically and can be accessed by all employees so as to facilitate the knowledge creation process. PT PLN (Persero) has KMS to manage the knowledge creation process, one of which is in terms of knowledge sharing (KS) activities. Gamification can be used to motivate employees to participate in the knowledge creation process, especially in knowledge sharing, so that it can encourage the creation of new knowledge that can encourage the creation of new innovations for PT PLN (Persero). Motivational design ARCS model and MDA framework are used as the basis for the design of the user interface gamification in PT PLN (Persero) knowledge creation process so that it can provide a gamification system that can motivate employees' desire to share knowledge at PT PT PLN (Persero).
  • 关键词:Gamification;User Interface Design;Knowledge Management System;Knowledge Creation;Knowledge Sharing;ARCS Model;MDA Framework
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