摘要：The Covid-19 pandemic restructured work, work organisations and organisational responses to crisis. Public sector universities in South Africa were not immune to the profound shifts in organisational practice that the pandemic thrust upon them. This paper aims to understand affective organizational responses, specifically empathy to employees in the context of the Covid-19 pandemic. Using a collaborative auto-ethnographic approach (CAE), we assess a South African public university’s empathetic response to employees’ work-life integration challenges at the peak of the pandemic. Conceptually we offer the idea of ‘performative empathy’ as a lens to analyze organisational behavior.
