首页    期刊浏览 2025年03月14日 星期五
登录注册

文章基本信息

  • 标题:Predictors of Customer Loyalty: A Case of Indian Mobile Telecommunication Services Sector
  • 本地全文:下载
  • 作者:Vikas Gautam
  • 期刊名称:Academy of Marketing Studies Journal
  • 印刷版ISSN:1095-6298
  • 出版年度:2019
  • 卷号:23
  • 期号:4
  • 页码:1-18
  • 语种:English
  • 出版社:The DreamCatchers Group, LLC
  • 摘要:The current research investigated the predictors of customer loyalty in Indian Mobile Telecommunication Services Sector. The study model was estimated with the help of structural equation modeling Partial using Least Square (PLS) estimation method. The model was found fit with reference to indicators like; average path coefficient (APC=0.416, p<0.001), Average R Square (ARS=0.609, p<0.001), and Average Variance Inflation Factor (AVIF =2.533, Good if<5). The results of the study highlighted predictors of the customer loyalty with the help of significant path coefficients. Sample size comprised of 411 responses.
  • 关键词:Service Quality Attributes;Customer Value;Customer Satisfaction;Customer Loyalty;Mobile Telecommunication Services;Structural Equation Modeling.
国家哲学社会科学文献中心版权所有