标题：The Impact of Intellectual Capital Dimensions on Vietnamese Information Communication Technology Firm Performance: A Mediation Analysis of Human and Social Capital
摘要：Vietnam ICT industry has the bright future as Vietnam has been emerging as a production centre for both IT hardware and software services (ITU, 2015). The expected growth rate of Vietnam’s ICT market is eight percent in the period of 2016-2020 (ITU, 2015). Hence, the government has devised a master plan for ICT sector which specifies targets for 2020 turning Vietnam into an advanced ICT country (ITU, 2015; Taking-off strategy: Does it stepping up the development of the ICT industry in Vietnam, 2013). However, unlike other well-developed industries in term of inputs, firm size, management knowledge, ICT with short product life cycle, high customer demand and very unpredictable technological changes, attaining and managing Valuable, Rare, Inimitable and Non-Substitutable (VRIN) sources like intellectual capital is very important to superior performance. However, the intellectual capital of Vietnamese ICT firms is a shortage (Taking-off strategy: Does it stepping up the development of the ICT industry in Vietnam, 2013). Therefore, to survive and grow in a highly competitive and uncertain institutional environment, they must increase their efforts in intellectual capital development. Intellectual capital often referred to as the value is created by three types of intangible resources, that is, human capital such as individual’s knowledge, skill and education, organizational capital including all non-human knowledge containers involving information and communication systems, databases, process manuals, strategies, routines and social capital regarding to social relationships of an organization or individual with customers, investors, competitors or suppliers (Taking-off strategy: Does it stepping up the development of the ICT industry in Vietnam, 2013). Although the popularities of western studies on intellectual capital have built on the assertion that it is the key source of superior performance, there are very few studies in developing countries validating, operationalizing above propositions where the business environment is very unstable like Vietnam. In this article, several contributions can be made to management literature as the following. Firstly, we extend previous literature by offering insights into the relevance of the social, human and organizational capital, for achieving ICT firm’s outstanding performance in the face of environmental uncertainties. Secondly, we advance existing research in this field by explicitly discussing how organizational, social and human capital development leading to the achievement of the outstanding performance. Lastly, we measure the mediating role of the social capital in the model by evaluating the extent to which its effects on performance through organizational and human capital is contingent on environmental uncertainties. In sum, to fill above gaps, we build and validate the conceptual model of the interrelationships among intellectual capital dimensions and firm performance and then suggest how to use the outcome of model test effectively.
关键词：Intellectual Capital;Human Capital;Organizational Capital;Social Capital;Information Communication Technology (ICT)
