摘要：Lean is a continuous improvement approach, with the aim of eliminating waste and any non-value-added activities by targeting the steps that do not add value to the customer such as avoidable interruptions, delays and mistakes to improve the process flow. In this research, the concept of lean manufacturing is used to improve the service provided by retailing stores with the possibility of using this concept to minimize the spread of CVID 19 virus. Results indicates that the adaption of lean manufacturing philosophy in retail business will have a huge positive impact on customers’ satisfaction may lead to minimize the spread of COVID 19 virus.
