摘要：The logistics management business process of contractual support of a freight transportation service is being developed with options for business development from a basic freight transportation service to an integrated transport and logistics service of the 3PL level and the prospect of transition to a 4PL service. The lack of studies regarding the innovative impact to logistics management defines the research gap. Taking into account the strategic priorities of the target digital models of the transport and logistics business, the logistics management requires innovative solutions in business models regarding the issues of contractual support. The research question could be treated as investigating the innovative changes in business models driven by a smart contracting system in the company as a component of the business information architecture. The article examines the features of business processes in the age of digitalization taking into account the digital transformation of several key aspects of the theory of general economic and functional management. The practical significance of the study is due to the innovational aspects of the modern management procedures using the digitalization tools. The purpose of the article is to create a precedent for justifying a strategic decision to adapt a business to the conditions of digital transformation in the case of Russia. The idea concept and the solutions that implement it are disclosed meaningfully on the example of organizing the transport and logistics business of JSC RZD (Russian Railways), its digital business model. The basis of the system operation is determined by a smart contract, which serves as a digitalization tool for the management business process of contractual support for logistics service. Future research may consider the developing open innovation concept in relation to a smart-contracting system created for the transport and logistics business forms including a precedent for the development of an intelligent management system operating on the principles of self-execution globally and in Russia.
关键词：Innovation in Management;Digital Business Model;Business Process;Customer-Oriented Approach;Customer Value;Digital Logistics;Smart Contracting System
