期刊名称：Journal of the International Academy for Case Studies
印刷版ISSN：1078-4950
出版年度：2021
卷号：27
期号：2
页码：1-15
语种：English
出版社：The DreamCatchers Group, LLC
摘要：This case study covers the evolution of an enterprise information system at a sportswear firm. Over time, the sportswear industry has moved from a single channel to multiple channels and is now progressing toward an omni-channel system for better serving their customers. This required a corresponding evolution in the firm’s information technology (IT) systems. But changes in an IT system do not work in isolation. To get the most from their new IT platform, the firm discovered the need to redesign their organizational structure, redefine IT’s role, and do strategic workforce planning. The paper describes, under fictitious names, how the firm negotiated these challenges as it moved towards a new IT platform that would enable omni-channel offering to its customers.
关键词：Enterprise Information Architecture;Multiple Channel;Omni Channel
