摘要：The occurrence of the Covid-19 pandemic in Indonesia in early 2020 has made many changes to the order of social life, including library activities in universities. Libraries universities experience a very significant decrease in the number of visits due to social restrictions which result in mandatory lecture activities being carried out online and are prohibited from carrying out activities on campus that cause crowds, therefore the role of libraries in serving student information needs must of course adjust to current conditions. The purpose of this study was to determine the skills librarians must have in providing online reference services. The method used in this research is descriptive method with a literature study approach. Data were obtained from observations by observing librarian information-seeking behavior patterns in providing online reference services, meanwhile, literature studies were carried out by analyzing references related to information literacy, reference services, librarian expertise related to information technology and communication methods. The literature results are then analyzed and interpreted in the form of results and discussion. The result of this research is that the library uses social media to provide online reference services. There are three skills that librarians must have in providing online reference services including: 1) expertise in promoting services, 2) expertise in communicating on social media and, 3) expertise in literacy.
关键词：Digital Reference Service; Information Literacy; Librarian Skill; Promotion; Communication
