期刊名称：International Journal of Professional Business Review
电子版ISSN：2525-3654
出版年度：2022
卷号：7
期号：1
DOI：10.26668/businessreview/2022.v7i1.279
语种：English
出版社：Tutor Treinamento e Desenvolvimento
摘要：Purpose: This paper aims to analyze the effects of the technology-mediated interruptions on the conflicts and the performance of individuals during their work and non-work time.Theoretical framework:This work is based on the Conservation of Resources Theory, focusing on conflict and quality of life in the digital age.Design/methodology/approach:To evaluate the influence of technology interruptions on conflicts and performance, we applied a survey to management and accounting professionals and obtained 399 valid questionnaires. We analyzed the data through Partial Least Squares structural equation modeling (PLS-SEM).Findings:The data analysis demonstrates that interruptions – as expected – contribute to increasing conflicts both at work and at non-work. However, contrary to previous research, interruptions can also increase performance in both instances.Research, Practical & Social implications:The proposed approach has a practical value for teachers and students of human-computer interaction and IT practitioners in any other professional environment where the technology represents a channel between personal and professional life.Originality/value:This research measured and analyzed the effects of technology-mediated interruptions on conflict and individual performance in Brazil. The results showed that technology-mediated interruptions are related to the quality of life and leisure time, showing that conflicts due to technology are not a buzzword. Also, research findings present a new research path as interruptions that positively influence the individual’s performance are not fully understood.
关键词：Conservation of Resources Theory; Mobile Technology; Interruptions; Conflicts; Individual Performance
