期刊名称:International Journal of Advances in Engineering and Management
电子版ISSN:2395-5252
出版年度:2020
卷号:2
期号:7
页码:425-432
DOI:10.35629/5252-0207330337
语种:English
出版社:IJAEM JOURNAL
摘要:The goal of monitoring contractual Service Level Agreements (SLAs) is to measure the performance of a service, to evaluate whether its provider complies with the level of Quality of the Service (QoS) that the consumer expects. A service provisioning infrastructure should allow the establishment of SLA through coordinated negotiations among the potential stakeholders. However, SLA establishment can only partially serve the needs of SLA management if not linked to SLA monitoring. In a bid to ensure a precise definition of the SLA for easier automation of SLA monitoring, it is imperative to identify the relationships between establishing and monitoring of SLAs. Therefore, this study focuses on the relationship between establishment and monitoring of such SLAs, showing how the two processes become tightly interleaved in order to provide meaningful mechanisms for SLA management.
关键词:Service Level Agreements;Quality of Service;SLA Establishment;SLA Monitoring;SLA Management;Service Provisioning