期刊名称：International Journal of Advances in Engineering and Management
电子版ISSN：2395-5252
出版年度：2022
卷号：4
期号：3
页码：998-1003
DOI：10.35629/5252-0403789800
语种：English
出版社：IJAEM JOURNAL
摘要：This study is aimed to determine the factors that affect the level of citizens’satisfaction on quality of public services at peope’s committee Thai Nguyen, Viet Nam. The Cronbach’s Alpha test, exploratory factor analysis (EFA) and multiple-variable linear regression analysis were used in the study. Research datafrom the study were collected from 200 people who use public services. The research results show that 4 factors affect the level of citizens’ satisfaction, including: administrative procedures, people, trust and facilities. In particular, the factor administrative procedures has the most impact on citizens’satisfaction.
