期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2020
卷号：10
期号：10
页码：217-236
DOI：10.6007/IJARBSS/v10-i10/7937
语种：English
出版社：Human Resource Management Academic Research Society
摘要：This study aims to extend the empathetic language model derived from the motivating language theory. Empathetic language provides a model of how leaders can understand their subordinates via the emphasis on emotional support, specifically the selection of words, which is proposed to affect management effectiveness. This paper also proposes the moderating effect of LMX in the relationship between empathetic language and management effectiveness. The current finding indicates a non-significant relationship between empathetic language and management effectiveness due to the prevalence of a power distance culture in the context of Malaysia. However, the relationship was found to be significant when moderated by Leader-Member Exchange. These findings enrich the existing body of knowledge about empathetic language and management effectiveness among NPOs.
