期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2020
卷号：10
期号：2
页码：522-538
DOI：10.6007/IJARBSS/v10-i2/6947
语种：English
出版社：Human Resource Management Academic Research Society
摘要：This study aimed to analyse the elements of total quality management (TQM) and its impact on achieving business value excellence. The study aimed to determine the level of managers’ awareness regarding various elements of TQM. The study population consists of 14 Royal Medical Services (RMS) hospitals in Jordan. The sample consisted of 31 respondents who are working in a quality department in RMS. The study used the analytical descriptive research method and a questionnaire as a tool for data collection. The collected data were analysed using Statistical Package for the Social Sciences via descriptive and simple regression analysis. The study recommended RMS to sustain the implication of TQM by using empowerment, customer focus and scientific approach to decision making and problem solving. In addition, the study embraced the possibility of future improvements to use measurements in determining the level of managers’ awareness of TQM and business value excellence.
