期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2020
卷号：10
期号：5
页码：322-336
DOI：10.6007/IJARBSS/v10-i5/7200
语种：English
出版社：Human Resource Management Academic Research Society
摘要：In fact, every business strives to achieve business excellence and competitiveness in the light of globalization, scientific and technological advancement. Hence, companies must adopt new technologies in order to achieve excellence. Many companies have adopted multiple management systems to promote business. It is known that the success of the business depends on the satisfaction of internal and external stakeholders, and to reach business excellence requires the adoption of a management model that can achieve the aims of the company and push them to success in its business. Corporate social responsibility practices and total quality management are considered as strategic orientations allowing the achievement of business excellence. In this current study, the researcher developed a model of the connection between total quality management (TQM), corporate social responsibility (CSR) practices as a mediator, and business excellence (BE). The researcher examined the model with the gathered information from a sample of 354 Palestinian companies in 2019 by utilizing the structural equation modeling to analyse the model. The results added a contribution to the strong correlation between TQM and business excellence by illustrating that corporate social responsibility practices mediate the relationship between total quality management and business excellence. By focusing on their stakeholders' managers can improve company performance and achieve business excellence. Anyhow, both TQM and CSR practices ultimately lead to the company doing the right thing.
