期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2020
卷号：10
期号：9
页码：1033-1046
DOI：10.6007/IJARBSS/v10-i9/7983
语种：English
出版社：Human Resource Management Academic Research Society
摘要：The interactive kiosk has been implemented in Malaysian museums as an active and supportive learning approach with high investment costs. However, the benefits of the investment on the digital information system is dependent on the accessibility of the kiosk itself. Thus, this study aims to analyse the accessibility of the interactive kiosk in Malaysian museums in terms of the directional flows, locations, specifications, structure of the systems, user interface designs and language of the systems. The data collected from the site visit observations and interviews was analysed qualitatively. These was later supported by the literature review. This study found that the interactive kiosk at the National Music Museum is accessible for normal visitors. However, certain physical criteria are not convenient for wheelchair users. An improvement on the physical accessibility is recommended to ensure that the interactive kiosk will be beneficial to all types of visitors, especially for the disabled. Apart from that, the familiarity of the languages used is also crucial in engaging the foreign visitors into using the interactive kiosks in Malaysian museums in the future.
