期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2021
卷号：11
期号：13
页码：101-115
DOI：10.6007/IJARBSS/v11-i13/8505
语种：English
出版社：Human Resource Management Academic Research Society
摘要：Medical tourism is defined as travelling to a different country to receive medical treatment at an affordable cost, and have access to higher-quality healthcare or obtain specialised treatment which they would not receive in their home country. Such medical treatments may involve therapeutic intervention for cancer and cardiac matters through dental and aesthetic surgery. Although medical tourism is quite popular in Malaysia, there are limited studies that examine foreign patients’ satisfaction towards services they received from hospitals. Therefore, the aim of this study is to examine customer satisfaction who seek medical treatment in Malaysia specifically in the Klang Valley private hospitals. This study applies a survey design with questionnaires and 100 sets of questionnaires were distributed to foreign patients in 6 private hospitals and the data were analysed using Statistical Package for Social Science (SPSS). The data were analysed and the results indicated that there is a significant relationship between service quality provided by the hospitals and foreign patients’ satisfaction. The implications of the study will be useful for practitioners, academicians, and policy makers. Finally, the limitations of the study were addressed and recommendations for future studies are also provided.
