期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2021
卷号：11
期号：9
页码：1756-1763
DOI：10.6007/IJARBSS/v11-i9/10831
语种：English
出版社：Human Resource Management Academic Research Society
摘要：This article discusses on how companies in a global business services sector recruit and manage their talent and workforce. This study focus on several criteria that contribute to managing talent and workforce in a company from services sector. Using a qualitative method, data were collected through in-depth interviews with employees who are working in companies specialising in global services sector. Content analysis was analyzed for categorization, summarization and coding of the data. The study found that planning, recruitment and selection, and retention were significant for GBS firm to manage and retain their talent and workforce. The results suggest that GBS firm can be further enhance their talent and workforce via various strategy of retention.
