期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2022
卷号：12
期号：1
页码：773-778
DOI：10.6007/IJARBSS/v12-i1/12089
语种：English
出版社：Human Resource Management Academic Research Society
摘要：The purposed of this research is to proposed the standard operating procedure (SOP) on the inspection activities performed in railway industry. Action research was applied in this study and proposed SOP was tabled to improve the inspection activities. Qualitative and quantitative data were used to gather data for this research. The qualitative data was collected during the interview with 3 employees of the railway company. In addition, the quantitative data consist of survey was have been collected for research purposes with the 12 participants. The theory of goal setting performance management system will be used to further analyse the information collected (Locke, 2006). The effectiveness of the intervention will be evaluated once the proposed intervention has been implemented. The expected outcome is an increase in the number of inspections and the effectiveness of inspection activities to enhance railway asset performance. Hence, the same SOP can be adopted by other railway company in improving the services.
