期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2022
卷号：12
期号：1
页码：1376-1390
DOI：10.6007/IJARBSS/v12-i1/12030
语种：English
出版社：Human Resource Management Academic Research Society
摘要：Confronted with fierce competition and the current global economic crisis, it becomes a hot topic in the Hospitality Industry on how to maintain and raise revenues. Research has confirmed that shifting focus to innovation presents a new perspective on value creation and increase performance. Thus, this research purposed to measure the innovation creation of employees in hospitality industries through the knowledge transfer process. The respondents are from Hotel Under Marriot International Inc. The data were collected using an online survey among (n = 200) top, middle, and lower managers in Malaysia. A structural equation model using SPSS-analysis of moment structures (AMOS) was developed to examine how the variables were related. Results showed that: (1) Knowledge transfer is related to innovation capability; (2) Social capital is related to innovation capability and (3) Social capital is related to knowledge transfer. The novelty of this research is the contribution of the present body of knowledge through the development of the adapted model of knowledge transfer-social capital-innovation capability concerning the hospitality industry. The findings could guide stakeholders and policymakers in formulating plans and action towards the betterment of the knowledge transfer process that can elevate the innovation capability of the organization.
