期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2018
卷号：8
期号：5
页码：980-987
DOI：10.6007/IJARBSS/v8-i5/4245
语种：English
出版社：Human Resource Management Academic Research Society
摘要：Customer needs for tourism industry in Malaysia has change. To deal with it, business that involve in tourism industry should follow the customer’s standard according to latest situation. Services standard should be improve using correct ways. In this paper, we share the value of knowledge management and process innovation. This is because we believe that any changes by these organizations will be more effective using the values of knowledge management and process innovation. The values of knowledge management are management leadership, organizational learning and performance measurement while process innovations are organizational innovation and incremental process innovation. The purpose of this paper is to investigate the relationship between knowledge management and process innovation in Malaysia tourism industry. Based on previous studies, a research model has been developed.
