期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2019
卷号：9
期号：2
页码：1267-1277
DOI：10.6007/IJARBSS/v9-i2/5986
语种：English
出版社：Human Resource Management Academic Research Society
摘要：Tourism in Malaysia is a contributing factor in the Government’s Economic Transformation Programme. Led by Dato' Sri Idris Jala, the chief executive officer of the Performance Management and Delivery Unit (PEMANDU), part of this aim is to grow and nourish the tourism industry in Malaysia, including Sarawak. This paper leverages a chain concept to dissect the areas of enhancement opportunities for homestay operators in Bario. The quantitative research method is used determine the current expectation and satisfaction levels of tourists in Bario based on several tourism dimensions including homestay operators’ services. A survey with mainly closed ended questions was developed and distributed. 235 legible and valid responses were received. Respondents provided data of why they visited the Kelabit Highlands through a Likert scale driven questionnaire. The results from hypotheses testing were fully accepted after detailed analysis and testing. The study revealed a strong correlation between tourist expectations and satisfaction. The fulcrum which stands between tourists and their satisfaction levels predominantly lies in the influence of homestay operators. As it stands, the homestay operators’ role is a very important aspect n tourism delivery. Homestay operators are poised as an added catalyst for socio economic development for Bario and its community.
