期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2019
卷号：9
期号：7
页码：933-949
DOI：10.6007/IJARBSS/v9-i7/6192
语种：English
出版社：Human Resource Management Academic Research Society
摘要：This study aims to identify the determinants that may provide the public and private HEIs with a competitive advantage in recruiting, retaining and engaging the students. Specifically, this study examines the effect of student satisfaction, dimensions of relationship investment and alternative attractiveness on student commitment, and consequently on the student engagement across public and private HEIs. To test the proposed framework, this research adopted the positivist, quantitative and deductive approach. Data were gathered using questionnaires from a sample of 300 public and private HEIs students and were analyzed using multi-group analysis in Structural Equation Modelling (SEM). The results show that in order to increase the student engagement, both the public and private HEIs should increase the student commitment and accomplish similar strategies that are to focus on student satisfaction and student direct investment. In spite of that, it is important for the private HEIs to focus on the institution social investment. This study provides understanding of how students can be retained and consequently guides the public and private HEIs in building stronger relationships with the students to achieve sustained competitiveness and survival in the industry.
