期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2019
卷号：9
期号：9
页码：1320-1326
DOI：10.6007/IJARBSS/v9-i9/6466
语种：English
出版社：Human Resource Management Academic Research Society
摘要：The objective of this paper is to examine the influence of trust and confidence of claim successfulness on individual attitude in committing motor insurance fraud. The sample for this study consisted of teachers from selected schools in Selangor. Questionnaires were used to collect the data. The results showed that trust in the third party has a significant but negative relationship with attitude, while the confidence of claim successfulness has a significant positive relationship with attitude. Confidence of claim successfulness shows stronger impact in determining individual attitude to commit motor insurance fraud. Findings from this research are important for the insurance industry and Bank Negara Malaysia (BNM) to understand customers' attitude in committing motor insurance fraud and identify steps in reducing fraud cases. It is also beneficial for customers who indirectly become victims of increased premium payment due to insurance fraud.
