期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2019
卷号：9
期号：9
页码：40-54
DOI：10.6007/IJARBSS/v9-i9/6267
语种：English
出版社：Human Resource Management Academic Research Society
摘要：This paper aims to conceptually explain about the aspect of online counseling as an alternative to the new millennium service. The online counseling service offered is influenced by technological progress that people enjoy today and many aspects of the present socio-economic impacts. It will also affect the style of the environment, innovation and reform in the field of counseling. Along with these developments, age of counseling services has changed towards the cultivation of creative and innovative thinking which is able to make online counseling as a new alternative in counseling services that enables helping relationships to happen quickly and effectively via online mediums such as telephone, email, and chat room. This service is not meant to replace face-to-face psychotherapy, but is useful as an alternative resource for assistance in dealing with the problems of living with the advantages of belonging. However, there are still limitations in the implementation of online counseling including aspects of issues and ethics that need to be examined by practitioners who wish to offer this service. Thus, this paper will discuss all these vital elements of online counseling, in order to implement it in Malaysian context.
