期刊名称：International Journal of Academic Research in Business and Social Sciences
电子版ISSN：2222-6990
出版年度：2019
卷号：9
期号：9
页码：860-874
DOI：10.6007/IJARBSS/v9-i9/6377
语种：English
出版社：Human Resource Management Academic Research Society
摘要：In this study, there will be a testing of the strength of the relationship between TQM practice and the performance of the organization and with the use of covariates, the size of the company, the type of industry and the ISO 9000 certification status. There will be an analysis of a very large and random sample of 150 manufacturing companies in Saudi Arabia was chosen for the study. The main finding that is made here that TQM tends to have mixed results when it is covaried for company size and the type of industry involved. It was found that the relationship that exists between TQM and organizational performance is not very much affected when it is covaried for ISO 9000 certification status. The conclusion that is made in the reseas is that there are significant differences within the relationship that exists between TQM and the performance of the organization across industry sectors and various different size companies, and this is particularly of concern relating to the effect of defect rates, the warranty costs and the innovation of new products. In reference to the main implication of the findings for managers that was made here is that a typical manufacturing organization can be likely to achieve better performance when it comes to employee relations, the level of customer satisfaction, the level of operational performance and also business performance, when they apply TQM principles and practices as opposed to if they did not practice TQM.
