出版社：Grupo de Pesquisa Metodologias em Ensino e Aprendizagem em Ciências
摘要：This study aims to describe the access to the right to health of users of the Primary Health Care of the Unified Health System, in a basic health unit in the metropolitan region of Porto Alegre, RS. This article is systematized by reporting the experience of a resident of the Multiprofessional Residency course in Primary Care in its field of practice in Primary Health Care. This service is characterized as a mixed unit, that is, in addition to the Basic Unit of Saúde has a Family Health Strategy. The work was carried out with users of the health system, and this experience process took place between the second half of 2018 and the year 2019, period in which we participated in the Residency. During this period, we tried to establish a qualified listening to the users, enabling an interactive environment to be held during the approaches for the construction of dialogues between the professionals and the users. The instruments and procedures used in this study were: participant observation, qualified listening and a field diary, used to systematize and record what was experienced. These records occurred during individual or collective approaches, consultations with other service professionals, reception, waiting room and collective activities. The study pointed out that we are still far from being guaranteed the rights of SUS users, a system that is increasingly scrapped in favor of the interests of private health systems. Our intention is to contribute to the reflection on the theme of users' rights and on the importance of popular participation in order to guarantee it. This experience can be a stimulus for the construction of possibilities for expanding citizenship.
关键词：Human right to health;Universal access to health services;Primary Health Care.
