出版社：Grupo de Pesquisa Metodologias em Ensino e Aprendizagem em Ciências
摘要：Objective: to identify the factors that influence patients' absences from appointments and exams scheduled by health systems, as well as to analyze the main strategies adopted to reduce absenteeism. Methods: it is an integrative review with a qualitative approach, being based on a literature of the last years was carried out in the LILACS, MEDLINE and SciELO databases, as well as in the Google Scholar virtual library. Results: the articles revealed a multiple causality of factors that generate absenteeism, which can be mentioned: waiting time, forgetfulness, communication failures, and socio-cultural and economic barriers. The main strategic measures include improving access to users, reducing queues, efficient communication, and strengthening assistance regulation. Conclusion: it is believed that the reduction in losses due to patient absenteeism should start from mixed approaches, according to the needs of the population involved, facilitating cancellations whenever necessary, observing the quality of communication, considering the integration between basic and specialized care.
关键词：Universal access to health care services;Appointments and schedules;Health services accessibility;Absenteeism;Systematic review.
