摘要：Public administration has to cope with the constant changes which affect today's society and continue to ensure citizens' well-being. Consequently, public institutions should strengthen their capacity to manage the unforeseen, namely, to become resilient to different types of shocks. In this context, the present research aims to investigate the concept of resilience, trying to establish the most important drivers of institutional resilience. The main objective is to propose a conceptual framework based on a meta-analysis of existing studies regarding resilience which can be used for defining and measuring the capacity factors that might influence the institutional resilience of public administration. The framework will be further used in future research. It will be applied to public institutions, at different administrative levels to reveal how prepared for future shocks they are and to find out new ways of strengthening their resilience. From the methodological point of view, an exploratory study was conducted by reviewing the literature in this field in order to establish the main drivers that might influence and strengthen institutional resilience. As a result, we proposed a conceptual framework that includes the main capacity factors of institutional resilience and a set of quantitative and qualitative indicators defining these drivers.
