期刊名称：Journal of International Crisis and Risk Communication Research
印刷版ISSN：2576-0017
电子版ISSN：2576-0025
出版年度：2019
卷号：3
期号：1
页码：15-48
DOI：10.30658/jicrcr.3.1.2
语种：English
出版社：Nicholson School of Communciation and Media
摘要：This study assessed Government of Puerto Rico crisis and emergency risk communications following Hurricane María and the post-disaster information environment to identify factors that may have contributed to negative public perceptions of mortality reports. Data included Government of Puerto Rico press releases, press conference audio recordings and Facebook Live transmissions, digital media news and social media commentary, and interviews with Government of Puerto Rico personnel and community stakeholders. Study findings indicate that inadequate crisis communication planning and training, coupled with information gaps and inconsistencies contributed to rumors around the issue of mortality. As a consequence, the Government of Puerto Rico lost the ability to effectively manage messaging, thus decreasing their credibility, perceived transparency, and public trust. Recommendations regarding future preparedness activities and research are offered.
