期刊名称：SCHOLARLY RESEARCH JOURNAL FOR HUMANITY SCIENCE & ENGLISH LANGUAGE
电子版ISSN：2348-3083
出版年度：2021
卷号：9
期号：44
页码：11084-11090
语种：English
出版社：SCHOLARLY RESEARCH JOURNAL'S
摘要：TQM is defined as a strategy that essentially aimed to establish and deliver high quality products and services that cover all customers' demands and achieve a high level of customer satisfaction. The objective of this paper is to know about the TQM, its history ,features, elements and importance.
