期刊名称：International Journal of Information Technology and Computer Science
印刷版ISSN：2074-9007
电子版ISSN：2074-9015
出版年度：2022
卷号：14
期号：1
DOI：10.5815/ijitcs.2022.01.04
语种：English
出版社：MECS Publisher
摘要：The success of any software product could be measured by its uses and adoption of that technology by the end-users. In this study, we investigate the factors on which bank user intents to adopt internet banking in Pakistan. A survey was conducted on Pakistani banking industry customers using the unified theory of acceptance and use of technology (UTAUT) model which explains the intention of bank users to use the banking systems. The four predictors of UTAUT which were facilitating conditions, social influence, effort expectancy and performance expectancy were significant in predicting the intention of bank users to adopt the banking systems. Finally, we discuss the results, restrictions, implications and future recommendations. The findings of the study may help to provide insights into a better approach to promote e-banking acceptance.
