摘要：Background:The management of educational organizations is particularly sensitive since it deals with the professors and students who play a strategic role in the community.Objectives:The present study aimed to determine the satisfaction level of the faculty members with the current status of executive processes and performance of medical school departments regarding service provision.Methods:This cross-sectional, descriptive study was conducted at Kermanshah University of Medical Sciences in 2018. The sample population included the faculty members of the clinical and basic sciences departments. Data were collected using a researcher-made questionnaire based on the previous studies. Data analysis was performed usingt-test and chi-square, and the data were expressed as mean, standard deviation, numbers, and percentages.Results:Among 187 faculty members, 55 (29.4%) were in the basic sciences department, 132 cases were in the clinical departments, and 65.24% were male. The mean age of the professors was 42.84 ± 5.52 years (range: 30 - 60 years). The mean work experience was 10 years (range: 1 - 30 years), and the academic rank was mainly assistant professor (65.8%) and associate professor (27.3%), with the majority (45.6%) having formal and formal-experiential employment. Management experience at the faculty or university level was 34.6%, while it was 28.9% at the department level. The satisfaction of the faculty members with the performance of the medical school units was favorable, with the highest satisfaction rate belonging to the research units and the lowest belonging to the service units.Conclusions:According to the results, the satisfaction of the faculty members with the provided services in the educational, research, and administrative-financial units of Kermanshah University of Medical Sciences was favorable despite the difference between these units in this regard.
