出版社：Pontificia Universidad Católica de Chile Facultad de Arquitectura, Diseño y Estudios Urbanos Instituto de Estudios Urbanos y Territoriales
摘要：In the underground (subway), some rules regulate people's behavior to assure citizen coexistence. The laws of coexistence and security allow a balance between controlling people's behavior and respecting passengers’ freedom. The transgression of norms creates discomfort and hinders social dynamics. This work aims to investigate the perception of normative (non)compliance, and the discomfort generated by the transgression in the subway of Buenos Aires. To conduct the study, we applied a self-administered questionnaire to 407 passengers. The results indicate that the perception of normative transgression is high, and so are the levels of discomfort experienced by the participants due to the normative transgression. The non-compliance with the norms would not be associated with a low legitimacy but with difficulty in its applicability and with patterns of transgressive behaviors that become common and shared.
