摘要：Analysis and automation of business processes are a relevant topic in Industry 4.0. This document describes a framework called BP-M* for the analysis, restructuring and implementation of business processes, starting with the creation of a process model and ending with the implementation of the process itself on a workflow management system. The BP-M* framework has been applied to a real case study, the production of fabrics for the collection that will be distributed worldwide by an Italian woolen mill. This process was analyzed and automated, providing the company with useful information to simplify processes and support human operators.
关键词：Business process management;process analysis;process modeling and restructuring;process automation
