期刊名称：JAKP (Jurnal Administrasi dan Kebijakan Publik)
印刷版ISSN：2301-4342
电子版ISSN：2657-0092
出版年度：2021
卷号：6
期号：2
页码：180-196
DOI：10.25077/jakp.6.2.180-196.2021
语种：English
出版社：Laboratorium Administrasi Publik FISIP Universitas Andalas
摘要：TThe article talks about the electronic business license service provided by the One Single Submission (OSS) application, which has been implemented at the West Aceh Regency's Office of Investment and One Stop Integrated Services (DPMPTSP). One Single Submission (OSS) One form of public service implementation that implements E-Government. This paper applied qualitative research methods to investigate the phenomena that occur in electronic services. The study's findings show that licensing services try to use the One Single Submission (OSS) application, as evidenced by several research indicators, including OSS's ease of use, trust in business actors' privacy security, service officers' assistance, the OSS website, and the service's content and appearance. OSS that is comprehensive and simple to comprehend. It may be stated that electronic services implementing OSS have been running properly at the West Aceh Regency Investment and One-Stop Service Office.
