期刊名称：International Journal of Early Childhood Special Education
电子版ISSN：1308-5581
出版年度：2022
卷号：14
期号：3
页码：10696-10702
DOI：10.9756/INT-JECSE/V14I3.1255
语种：English
出版社：International Journal of Early Childhood Special Education
摘要：Speed Post is an Express Mail service provided by India post started in 1986, it offers fast delivery of documents and non-documents. Indian Postal Department started this service in the name of “Express Mail Service”. In this paper, an attempt has been made to analyse the customers’ attitude towards Express Mail Service Speed Post. Primary data have been collected from 150 respondents using a structured Questionnaire. It is concluded that the individual customers are satisfied with the speed of delivery, convenience, network, reliability, service charge and overall quality of the EMS Speed Post service.
关键词：Speed Post Service;Customers’ Attitude;Documents and Nondocuments
