摘要：This study is aiming to assess the impact of total quality management factors on organizational performance. Explanatory research type was used to examine the connection between total quality management factors and organizational performance, via using the deductive approach to test the claims. The data was collected for one time period only. A survey method was executed to gather the data from the shipping industry of Pakistan with a sample of 206. After the analysis of the congregated data, it has become evident that total quality management aspects including top management commitment as well as policy and strategy along with training and development, communication, and process management have a substantial influence on the performance of shipping-related organizations. Researchers have welcomed the concept of TQM in the last few decades very warmly, particularly in developed countries while Pakistan and other developing countries have paid scarce focus on this aspect of Management. So, therefore, shipping needs to put focus on the above-mentioned prospects to flourish in the competitive scenario. Thus, this study provides evidence to develop strategies for managers who are working in this setup to see how these factors can be implemented which in turn improves the organizational performance.
关键词：Total Quality Management;Organizational Performance;Shipping Industry
