摘要：The study aims to test the relationship between organizational culture and employee perceived service quality through the mediational role of organizational unlearning and individual absorptive capacity. It aims to study the faculty perception of the online learning system during the covid-19 in developing countries like Pakistan. Design/method: The design of the study is cross-sectional and a survey is used to investigate the phenomena. Data is collected from the Higher Education Institutions and the target population of the study is faculty members employing the use of online tools or online learning management systems. A total sample of 439 participants is gathered and the mediational effect is checked through AMOS Findings: Results indicate that if organizational culture provides a medium for its people to unlearn the obsolete practices and policies, the employees can prove themselves to be competent base in enhancing the quality of services being provided. Originality: The novelty of the research lies in analyzing unlearning and individual absorptive capacity in influencing employee perception. Further, this study contributes to the literature on educational changes that took place during the covid-19 period.
关键词：Covid-19;Organizational Culture;Organizational Unlearning;Individual Absorptive Capacity;Employee Perceived Service Quality
