摘要：Mobile technology, the constant use of apps and the instantaneous obtainment of information are currently present, creating a revolution in several economic sectors, including the tourist market. Tourists are “connected”, planning trips directly from their mobile devices and establishing a new tourism paradigm, in which travelers share their experiences and obtain local information before, during and after their trip. Thus, smartphones have become important tools for their users to navigate in unknown places. Manaus is a city with great tourist potential, drawing attention with its environmental, cultural and historical attractions. However, it is still outdated in investments that support tourists, having a deficit in infrastructure and tourist services, especially in the technological area. This study aims to evaluate the need to use mobile technology as a tourist assistance at Manaus, also investigating the role of design and its benefits in the development of apps.
