摘要：This article presents the result of a study that sought to identify conducts, techniques and good practices related to data privacy, which can be incorporated into the user-centered process, within the scope of service design and inclusive design, using the Internet of Things (IoT). It is important to identify new guidelines that can be incorporated into service design and inclusive design. This study was supported by a Systematic Bibliographic Review, covering 150 articles in a 5-year period (2017-2021), in the Web of Science databases, Scopus databases and the Periodic Journal Portal of CAPES. As a result, it brings a list of recommendations for good practices that can be adopted in design processes, especially to the Privacy by Design (PbD) framework.
关键词：Diseño de servicios;Diseño inclusivo;Tecnología;Diseño centrado en el usuario;Privacidad por diseño
