期刊名称：Annals of Dunărea de Jos University. Fascicle I : Economics and Applied Informatics
印刷版ISSN：1584-0409
出版年度：2022
卷号：28
期号：1
页码：97-101
DOI：10.35219/eai15840409251
语种：English
出版社：Dunarea de Jos University of Galati
摘要：Globally, change is happening fast, especially in the current conditions of crisis (pandemic, war, economic recession), therefore citizens need to be informed, ready to change jobs, therefore continuous training helps them to overcome obstacles, to be active citizens. These changes determined the managers 'orientation towards the identification of the beneficiaries' needs, the unsatisfied requirements, but also towards the creation of other needs, in the idea of developing a long-term partnership. Initially, the method was called WebQual, later the name was changed to eQUAL. Under this name it has been experimented with for public services provided by electronic means.
